Privacy Policy — btjee
We are committed to protecting your personal information. This policy explains how btjee collects, uses, and safeguards your data when you use our platform.
All data transmissions are protected by industry-standard SSL encryption protocols.
Your personal data is never sold or rented to third-party marketers under any circumstances.
We collect only what is necessary to provide and improve your gaming experience at btjee.
We process your data only with your informed consent or as required to fulfil our services.
We use cookies to enhance performance. You can manage cookie preferences through your browser settings.
Privacy-related queries are handled by our dedicated support team, available daily in BST.
Introduction
btjee ("we", "us", "our") operates the online gaming platform available at https://btjee.org. We understand that your privacy is important, and we take our responsibility to protect it seriously. This Privacy Policy outlines the types of personal information we collect from users ("you", "your") in Bangladesh and around the world when you access or use the btjee platform, including our website, mobile-optimised pages, games, and related services.
By registering an account, making a deposit, placing a wager, or simply browsing the btjee platform, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.
This policy should be read alongside our Terms and Conditions, which together govern your relationship with btjee. We recommend reviewing this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.
Information We Collect
We collect information in two broad categories: information you provide directly to us, and information we gather automatically when you use our platform.
Information You Provide Directly
- Full name and date of birth (required for age verification — players must be 21 years or older)
- Valid email address and chosen username used during account registration
- Phone number (used for account security and transactional notifications via bKash, Nagad, or Rocket)
- National identity or passport details where required for Know Your Customer (KYC) verification
- Correspondence you send us, including support messages and feedback submitted through our contact channels
Information Collected Automatically
- Device identifiers, browser type, operating system, and IP address, which help us optimise the platform for your device
- Pages visited, games played, session duration, and betting history used for personalisation and responsible gaming monitoring
- Geolocation data (country and city level) used to ensure regulatory compliance and deliver localised content for Bangladesh
- Cookie and similar tracking technology data as described in the Cookies section below
How We Use Your Information
btjee uses the personal information we collect for specific, lawful, and transparent purposes. We do not use your data for purposes that are incompatible with those described here. The primary purposes for which we process your data include:
- Account creation, verification, and ongoing management, including KYC compliance checks required to ensure all btjee players are aged 21 or above
- Processing deposits and withdrawals via payment methods including bKash, Nagad, Rocket, Upay, and supported bank channels
- Delivering and improving the gaming experience, including cricket betting, live casino, slots, and crash games on the btjee platform
- Sending transactional communications such as account confirmations, bonus notifications, and security alerts to your registered email or phone
- Fraud prevention, security monitoring, and anti-money-laundering (AML) compliance within the btjee platform
- Responsible gaming monitoring, including identification of unusual playing patterns that may indicate problem gambling behaviour, in line with our Responsible Gaming commitment
btjee will never use your personal data to send unsolicited marketing messages to third parties, or share it with advertising networks without your explicit consent.
Sharing of Your Information
btjee does not sell, rent, or trade your personal data. We may share your information with carefully selected third parties only in the specific circumstances described below.
Service Providers and Technology Partners
We engage trusted service providers who assist us in operating the platform, such as payment processors (bKash, Nagad, Rocket), game technology suppliers (Pragmatic Play, Evolution Gaming, Spribe), cloud hosting providers, and security analytics partners. These providers are contractually obligated to handle your data only for the purpose of delivering their service to btjee and to maintain appropriate security standards.
Legal and Regulatory Obligations
We may disclose your information to law enforcement bodies, regulatory authorities, or courts if required to do so by applicable law, a court order, or in connection with fraud prevention or AML obligations. In such cases, disclosure is limited to the information strictly required to comply with the legal obligation.
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets involving btjee, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users and ensure the receiving party maintains standards consistent with this Privacy Policy before any such transfer.
Payment Data and Platform Security
btjee integrates with mobile financial services widely used across Bangladesh, including bKash, Nagad, and Rocket, as well as debit card networks (Visa, Mastercard) and selected bank transfer options such as Dutch-Bangla Bank and BRAC Bank. When you initiate a transaction, the payment request is handled directly by the respective payment provider. btjee does not store your full mobile banking PIN, card number, or CVV on our servers.
Our platform uses SSL (Secure Socket Layer) encryption for all data in transit between your device and btjee servers. Sensitive account information is stored using industry-standard hashing and encryption at rest. We conduct regular internal security assessments and work with certified security partners to identify and address vulnerabilities proactively.
btjee recommends using a unique, strong password for your account and enabling two-factor authentication where available to maximise the protection of your personal data and funds.
Cookies and Tracking Technologies
btjee uses cookies and similar technologies (such as web beacons and local storage) to enhance your experience on the platform, remember your preferences, maintain your session, and gather analytics data that helps us understand how players use the site. Below is an overview of the types of cookies we use.
Types of Cookies We Use
- Essential Cookies: Required for the platform to function. These enable core features such as account login sessions, game loading, and secure payment initiation. Disabling these will prevent normal use of the platform.
- Analytics Cookies: Help us understand platform usage patterns, popular games, and user journeys so we can make informed improvements to the btjee experience.
- Preference Cookies: Store your language and display preferences so you do not have to reset them every time you visit. These improve convenience and personalisation on the btjee platform.
Most browsers allow you to control cookie settings through their privacy or settings menus. You may block or delete cookies at any time; however, disabling essential cookies may impact your ability to access certain features of the btjee platform. For more information on managing cookies, refer to your browser's help documentation.
How Long We Keep Your Data
btjee retains your personal data for as long as your account remains active, and for a reasonable period thereafter to fulfil the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the regulatory requirements applicable at the time.
If you request the closure of your btjee account, we will deactivate it and begin the data removal process, subject to any mandatory retention periods required by law or regulation (for example, financial transaction records are typically retained for a minimum period in line with anti-money-laundering obligations). Data no longer required will be securely deleted or anonymised.
Your Rights Regarding Your Personal Data
As a btjee user, you have meaningful rights over the personal data we hold about you. You may exercise any of the following rights by contacting our support team at [email protected]:
- Right to Access: you may request a copy of the personal data btjee holds about you at any time
- Right to Rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct it
- Right to Erasure: under certain conditions, you may request that we delete your personal data (sometimes called the "right to be forgotten")
- Right to Restrict Processing: you may ask us to restrict how we use your data while a dispute or review is ongoing
- Right to Object: you have the right to object to the processing of your data for direct marketing purposes at any time
We will respond to all rights requests within a reasonable time frame. Please note that certain rights may be subject to limitations where legal obligations or legitimate interests require us to retain or process specific data.
Third-Party Websites and Services
The btjee platform may from time to time reference or display content related to third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt). While we vet our partners carefully, btjee is not responsible for the privacy practices or content of any external services. We encourage you to review the privacy policies of any third-party providers whose services you access through or alongside the btjee platform.
Age Restriction and Minor Protection
btjee is an online gaming platform intended exclusively for adults. Access to the platform, registration, and all gaming activity is strictly limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account.
21+ only. If you believe a minor has registered on the btjee platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.
Changes to This Privacy Policy
btjee reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post the revised policy on this page with an updated effective date and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the btjee platform following the posting of any changes constitutes your acceptance of those changes.
We encourage all btjee users to review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version of this policy is always available at https://btjee.org/privacy-policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the way btjee handles your personal data, our dedicated support team is here to help. We aim to respond to all privacy-related enquiries within 5 working days (Bangladesh Standard Time, UTC+6).
Email us at: [email protected]
Please include your registered username and a clear description of your request so our team can assist you as efficiently as possible.
Ready to Explore btjee?
Now that you know how we protect your data, discover everything btjee has to offer — from cricket betting and live casino to slots, crash games, and more.